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LHRIC - Lower Hudson Regional Information Center
Technology Support Services
Technology Support Services
Managed IT, Collaborative Field Support, and more.
About Technology Support Services
The Technology Support Services provide seamless technology support for all networking, hardware repair, telecommunications, and service desk needs including but not limited to, service and support for file servers, workstations, network operating systems, closet electronics, and a variety of peripherals, and printers. Service is offered through a variety of support options. These include a shared technician model on-site, Collaborative Support. Another model is Managed IT Services, which entails technology experts centralized at the LHRIC and armed with automated tools to monitor and react to technology problems immediately and remotely. Districts participating in our services take advantage of our in-depth level of experience in supporting and maintaining educational networks, and benefit from a shared pricing model.
The services offered include:
- Maintenance of technical support contracts with vendors
- Technology evaluation, design, planning, development, and on-site technical consulting
- Field-tests of new technologies and updates, patches and new versions of current products
- Central distribution of patches, updates and antivirus software
- Monitoring of technical support issues and service delivery through a centralized web-based help desk
- Training and support through in-house and third-party partners
- After-hours support for network emergencies
- Cybersecurity Services and solutions
Cybersecurity
LHRIC provides cybersecurity services as part of the technology support services. These existing services can form the basis of a district’s cybersecurity plan. Additionally, LHRIC teams are working on new cybersecurity solutions and will continue to partner with you to bring appropriate solutions to help meet your cybersecurity needs.
Technology Support Services fall under CoSer 510 & 611.
Manager
Anthony Ferrante
Technology Support Services Manager
aferrante@lhric.org
T: (914) 922-3266
Meet the Technology Support Services Team >
Network Support Services
Network Support Services offers Managed IT and Collaborative Field Support. Managed IT combines centrally managed support in collaboration with a local field presence to provide high-quality and seamless network support services to local school district networks. The Collaborative Field Support Service model provides on-site technicians.
WAN and Internet Services
Wide Area Network support includes the design, maintenance and monitoring of connectivity between participating districts, the LHRIC, and the Internet.
Data Center Services
Data Center Services provide districts with private cloud hosting services in the LHRIC data center, for district servers.
Service Desk
Service Desk provides Level 1 support for participating districts. LHRIC Service Desk hours are 7 a.m. to 5 p.m., Monday through Friday.
Physical School Security
The LHRIC Security Service offers security-related technology solutions such as video cameras with image recording capabilities, doorway access control, visitor management systems, identification badges, etc.
Cybersecurity
The Technology Support Services department teams are at the center of Cybersecurity at LHRIC. These teams are responsible for researching and applying cybersecurity measures to keep district data and systems safe. The cross-functional team is part of the statewide cyber intelligence taskforce, and all team members have advanced cybersecurity training.
Hardware Repair and Asset Management & Retirement
Hardware Repair dispatches certified computer technicians who provide technology equipment maintenance. We provide on-site service for Apple®, Dell®, HP®, Smart, Acer™ and ASUS.™
Types of technology supported include: Computers, Chrome books, Laptops, iPads, Monitors, Projectors and Printers.
The LHRIC provides Asset Retirement of end-of-life computer equipment to all districts.
Unified Communication
Voice over Internet Protocol (VoIP) allows a District to make voice calls using their existing data network (LAN) connection instead of a regular (or analog) phone line. This service offers support for the following areas: consulting, design, planning, implementation, maintenance and repair, and ongoing operations (add/moves/changes).
We log all service tickets via LHRIC Help Desk & Service Now. Please use this link to reach us:
