MANAGED I.T. – MIT COMPREHENSIVE
Robert Predgo
rpredgo@lhric.org
T: (914) 922-3351
Managed IT Services
Managed IT Services include both centralized and field support teams to deliver a high quality, consistent, standardized and effective delivery of technology support. Managed IT covers the following areas:
- Service Desk
- Managed Infrastructure
- Managed Wireless
- Managed Systems
- Managed End User Computing
- Field Support
As part of the service, a MIT Leader will work hand in hand with district administrators to integrate and coordinate the delivery of services to meet the needs of each individual district through a centrally managed, regional and standardized service approach and methodology. The Managed IT Leaders provide district-level oversight of the technical staff, project management, and planning and design support.
Service Desk
The Service Desk is a central point of contact for school districts to submit incidents and get real time support. The Service Desk team will triage, categorize, and prioritize the incident. If possible, the Service Desk will resolve the incident, otherwise it will be routed to the appropriate team, either central or onsite. Service Now is the tool that allows both the LHRIC and District to have insight into break fix issues, project work, district initiatives, and orders placed through the LHRIC. The reporting within Service Now allows both the LHRIC and district to have conversations around resource management and identify trends to staff appropriately during busy times of the year.
John M. DiChiara
jdichiara@lhric.org
T: (914) 922-3201
Managed Infrastructure Support and Wireless Support Service
Wide Area Network (WAN) support includes the design, maintenance and monitoring of connectivity between participating districts, the LHRIC, and the Internet. This service also provides phone services, communication data circuits and Internet services.
Malleh Ceesay
mceesay@lhric.org
T: (914) 922-3265
In-District Technology Support
The In-District Support Service provides day-to-day responsibility for the complete management of the desktop and local area network. Support is provided by experts who take care of service and support issues and provide help with the implementation of technology. These qualified staff members will be dispatched to districts when necessary and work in conjunction with our Managed IT staff (MITS).
Craig Swanson
cswanson@lhric.org
T: (914) 922-3272
Managed End User Computing and Systems Support
Managed End User Computing
The End User Computing Service is a managed service which provides districts with comprehensive support solution for all district owned client devices and peripherals, including management and support for Google Apps for Education and Office 365 services.
Managed Systems Support
The Systems Support Service is a managed service which provides support and management of all servers, storage devices and server virtualizations solutions. This service provides proactive monitoring, support, scheduled maintenance, systems optimization and standardization of district systems. A compliment to this services is server hosting at the LHRIC data center, which is optional.
Anthony Ferrante
aferrante@lhric.org
T: (914) 922-3266
